Talking Business (Southern) – Providing business solutions since 1992

CORONAVIRUS (COVID-19) UPDATE

In light of the current Coronavirus (COVID-19) situation, We appreciate that many of you are being encouraged to work from home. Please click on the relevant information to see how Talking Business can assist you during this time.

AVAYA CUSTOMERS

Dear Talking Business Customer

Due to the outbreak of coronavirus many of our customers are anticipating the need for employees to work from home. We have received lots of enquiries already about how your current Avaya System can be utilised to allow staff to work from home.

We have detailed the below options that will enable staff to work from home:

Divert/forward calls: Calls can be diverted on the user’s extensions to allow for calls to be forward onto mobiles.

As you are currently running a legacy Avaya solution, it doesn’t have the same flexibility as the cloud solutions for home working. At Talking Business we have our own cloud solution that we provide to customers. We have made temporary users available on this to help Avaya customer’s staff work from home if required.

If you require any further assistance setting up diverts or want to discuss the options further please contact the team.

Kind regards,

Talking Business.

helpdesk@talking-business.co.uk

03713210101

CLOUD CUSTOMERS

Dear Talking Businses Cloud Customer,

Due to the outbreak of coronavirus many of our customers are anticipating the need for employees to work from home. We have received lots of enquiries already about how cloud solution can be utilised to allow staff to work from home.

We have detailed the below options that will enable staff to work from home:

•

Divert/forward calls: keep it simple with Dual/Forward ring personal/group calls to external number e.g. mobile for incoming calls. This will allow users to have calls that would normally go to their extension be diverted to their mobile. This can work with both extension/DDI calls, as well as group calls.

•

Take the handsets home: If you are using Splicecom PCS handsets, these can work remotely. They will need to be set up over the SSL gateway, and a POE injector will be required to power the phone. (POE Injector is £27.50* ex VAT). Your system will need an SSL gateway to be active for the handsets to connect. *Less than 200 in stock as of 12.03.2020.

•	Mobile applications: iPCS (Android) and iPCS 2(iOS) mobile application will allow staff to log into the phone system from their mobile phone and use their phone as if they were in the office. An SSL Gateway is required for this. (£1.50pcm per iPCS licence ex VAT)

•	PC Soft phones: Navigate soft phones are available for users to log into the phone system from their laptop or home PC. It would connect via the SSL gateway and a headset would be required. (£1.50pcm per softphone licence ex VAT)

If you require any further assistance setting up diverts or want to discuss the options further please contact the team.

Kind regards,

Talking Business

helpdesk@talking-business.co.uk

03713210101

SPLICECOM CUSTOMERS

Dear Talking Business Customer,

Due to the outbreak of coronavirus many of our customers are anticipating the need for employees to work from home. We have received lots of enquiries already about how your current Splicecom solution can be utilised to allow staff to work from home.

We have detailed the below options that will enable staff to work from home:

•

Divert/forward calls: keep it simple with Dual/Forward ring personal/group calls to external number e.g. mobile for incoming calls. This will allow users to have calls that would normally go to their extension be diverted to their mobile. This can work with both extension/DDI calls, as well as group calls.

•

Take the handsets home: If you are using Splicecom PCS handsets, these can work remotely. They will need to be set up over the SSL gateway, and a POE injector will be required to power the phone. (POE Injector is £27.50* ex VAT). Your system will need an SSL gateway to be active for the handsets to connect. *Less than 200 in stock as of 12.03.2020.

•	Mobile applications: iPCS (Android) and iPCS 2(iOS) mobile application will allow staff to log into the phone system from their mobile phone and use their phone as if they were in the office. An SSL Gateway is required for this. (£1.50 pcm per iPCS licence ex VAT)
•	PC Soft phones: Navigate soft phones are available for users to log into the phone system from their laptop or home PC. It would connect via the SSL gateway and a headset would be required. (£1.50 pcm per soft phone licence).

If you require any further assistance setting up diverts or want to discuss the options further please contact the team.

Kind regards,

Talking Business

helpdesk@talking-business.co.uk

03713210101

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Welcome to Talking Business!

For over 25 years Talking Business have been serving the local community by providing business telecommunications solutions. We cater for Schools, Businesses, and Care establishments amongst other institutions. Explore today how we can help your business!